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We have purchased a Simoniz S1700 pressure washer on the Jul 21 2007. Since then, we have only used the pressure washer 3 times. In Feb 2008, we have found that the Gun Assembly has a very serious water leak. So we called the Simoniz Service department and we have been told that we needed to purchase a replacement part for this Gun Assembly. Including the shipping, it would cost around Can $40.My complaints are
1. We have only used the Pressure Washer 3 times. We are totally not satisfied with the reliability of the product.
2. Even though we spend another Can $40 to replace the Gun Assembly, how can we be sured how long it will last? If I spend another Can $40 for another unreliable spare parts. I prefer to spend some more money to buy a new pressure washer of another brand name.
This is the response from Simoniz
Mr. Poon,
Thank you for contacting us and giving us the opportunity to answer your questions.
The most common reason for failure at this time of year occurs from the lack of proper winterization causing the part to suffer frost damages.
Replacement gun assemblies are available at our call center for $22.00 each plus applicable shipping and taxes: in your case the total after taxes and shipping is $39.69
Regards,
Alain Nantel
File 217427
I am living in Vancouver and I don't think the weather here will cause the freezing problem. If we cannot even put this pressure washer in our garage at Vancouver, please do not buy this junk anymore
 Comments (20) |  |
| 1. Written by Albert, on 19-03-2010 11:53 I too bought a Simoniz S1700 and only used it 3 or 4 time before it started to leak on the nozzle gun. Don't buy!!! It's such a shame how people get ripped off now days with little or no recourse. If one only knew how many products I buy don't work, break etc!..especially the stuff from China. |
| 2. Written by Alan Thorpe, on 07-03-2010 09:16 The gun's not the only problem with this machine. The non flexible hose kinks and then ruptures |
| 3. Written by 410002305, on 06-01-2010 16:12 Hi Simoniz Customer Service Team, Please refer either your department name or exact contact, otherwise, I could not locate who I should talk to. Thanks. 410002305 |
| 4. Written by CustomerServiceRep, on 06-01-2010 15:57 Greetings Valued Customer I am a Customer Service Representative at the Simoniz Power Washer Company. Please accept my apology for the issue you experienced with your pressure washer. Please contact us 847-348-1551 Mon-Fri 8am to 5pm central time, or or at wwww.power-washer.com Reference this posting or model & serial #, when you make contact and we will resolve this issue to your full satisfaction. Thank you, Simoniz Customer Service Team |
| 5. Written by 410002305, on 23-12-2009 18:10 Hi Husky Customer Service Team I would be appreciated if you can do something to resolve this issue. However, I have a couple of questions about the contact information 1. Who should be the person I should contact by calling the toll free number 888 550 1606. 2. Would you please give me a complete email address. Thanks. |
| 6. Written by Customer Service Representativ, on 22-12-2009 17:28 Greetings, I am a customer service representative at the husky power washer Company .Please accept my apology for the issue you experienced with your s 1700 pressure washer please contact us at 888 550 1606 or cservice@fna-group. Reference this posting when you make contact and we will resolve this issue to your full satisfaction. Thank you, Husky Customer Service Team |
| 7. Written by kdobson, on 13-11-2009 17:06 I bought the Simonis S-1700 and found it leakingh after 3 times of use....bought the replacement hose and attachtment and founf the wands pulsate...not a happy camper with Simoniz products..looking to buy another product |
| 8. Written by Jason Li, on 08-08-2009 01:52 I bought my Simoniz in 2007 and only used it twice before the spray gun started water leaking so I returned that and got a new back. I was so stupid that I didn't realized the poor quality issue. It was okay last year. What I took it out this Summer and only used it once. The poor spray gun started neaking again. *** quality. Canadian tire ***! Right now, I am hesitant to buy a new spray gun |
| 9. Written by Allan Dalley, on 31-07-2009 13:23 I also have a S1700 Simonize preesure washer that has a leaking gun. I'm reluctant to buy the replacement gun for fsre of the same problem. I think I will check out Princess Auto. At least they have a policy of "No sale is final". I followed the procedures for storage of the pressure washer and the gun still leaked. The answer is poor quality product. I will not buy Simonize producte in the future. |
| 10. Written by Don't buy simoniz!!!!!!!!!!, on 03-05-2009 14:18 baught simoniz s1700 last year  used it once had to take it back 1 week after 90 day return policy they ( crappy tire )sent it out to for repair because of the faulty motor worked fine once just took it outside for some yard work tried every %*&!#$* !!!! outlet returning it tommorow. Used it twice |
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